By: Nurhaliza Dewi*
In the midst of the implementation of the Hajj pilgrimage involving millions of pilgrims from all over the world, Indonesia appears as one of the countries with the most organized and adaptive Hajj pilgrim service system. One of the key factors behind this success is the Integrated Hajj Computerized System (Siskohat), a digital innovation designed by the Ministry of Religious Affairs of the Republic of Indonesia. Siskohat is the digital backbone of national Hajj operations. With this system, the implementation of the Hajj pilgrimage does not only rely on physical work and logistics, but is also supported by precise and real-time data management.
Siskohat plays a central role in ensuring that the entire service process for pilgrims runs optimally. This system includes comprehensive data that records all important aspects, from the personal identity of the pilgrims, group numbers, lodging locations, to the assignment of group officers and medical personnel. In fact, the position of the movement of pilgrims during the peak of worship in Arafah, Muzdalifah, and Mina is monitored accurately through this system. In practice, Siskohat has been actively integrated with the Smart Hajj application, which requires group leaders to continue updating data when there is a change in the location of the pilgrims.
The advantage of Siskohat lies in its ability to process and present accurate data in a short time. This is crucial when officers have to organize the distribution of logistics such as food or transportation. Accuracy of data ensures that each catering kitchen does not send the wrong consumption, and each bus fleet arrives with the capacity according to needs. Siskohat thus not only records, but also becomes the foundation for fast and accurate decision-making in the field.
Agung Sudrajat, Head of the Siskohat Division of the Hajj Pilgrimage Organizers (PPIH) in Mecca, emphasized that all services based on the pilgrim manifest will always end in one need: data from Siskohat. He explained that both consumption, transportation, and accommodation, all will run if the manifest data from Siskohat is available and valid. Without this system, hajj services are very likely to face major challenges in logistics.
Siskohat is not only involved in Saudi Arabia. This system also manages national queue data for regular hajj pilgrims in Indonesia. Data shows that the queue has reached more than 5.5 million people, but the Siskohat system is able to manage this queue transparently and accountably thanks to strict regulations implemented by the Ministry of Religion. In its management, this queue system is locked by regulation and technicalities, so that it cannot be manipulated by any party. Agung said that questions from the public regarding the acceleration of departure often arise, but all mechanisms have been strictly regulated by regulations. The combination of mahrams, elderly companions, and the transfer of portions can only be done based on certain conditions that have been set by the Ministry of Religion. For example, transfer can only occur if the congregation dies or experiences a permanent illness, and can only be transferred to blood relatives.
Data security is another important aspect that the Siskohat team has not overlooked. In today’s digital era, the personal information of millions of pilgrims must be guarded very tightly. This system has been equipped with layered protection to ensure that data confidentiality and integrity are maintained. This is important because Siskohat data is also used in long-term planning for the implementation of the Hajj in Indonesia, including determining quotas, planning for pilgrim guidance, and mapping service distribution.
From a technical and administrative perspective, the role of Siskohat is also felt during the reporting and supervision process of special hajj pilgrim services. With a total quota of 17,680 special hajj pilgrims this year, supervision carried out by the Hajj Pilgrimage Organizing Officers (PPIH) on Special Hajj Pilgrimage Organizers (PIHK) is very important. This was expressed by the Head of the Airport Working Area, Abdul Basir, who said that supervision was carried out since the arrival of the pilgrims to ensure that services were running according to standards. According to him, this supervision is in line with the main slogan of this year’s hajj: pilgrims are safe, comfortable, and mabrur throughout their lives.
The General Chairperson of the Indonesian Umrah and Special Hajj Organizers Association (SAPUHI), Syam Resfiadi, also acknowledged the importance of an integrated system such as Siskohat to assist PIHK in preparing service planning. He assessed that the acceleration of settlement and data certainty greatly assisted PIHK in providing the best service even though there were reasonable technical dynamics in cross-country implementation, this system was still able to provide optimal service.
In the future, Siskohat has great potential to become a model for a data-based pilgrim service system that can be emulated by other countries. This innovation reflects Indonesia’s commitment to making the implementation of the Hajj a professional, transparent, and accountable process. Through comprehensive digitalization, Siskohat is able to simplify a complicated process into an efficient and measurable one. This system not only supports the departure of pilgrims to the Holy Land, but also becomes a symbol of the transformation of technology-based public services that are inclusive and oriented towards public satisfaction.
It is time for the public to pay more attention to the important role of Siskohat. This system is not just an administrative tool, but the main driving force in ensuring the smoothness, security, and comfort of the Hajj pilgrimage for millions of Indonesian Muslims. The government has made extraordinary dedication for the purpose of providing the best service to Allah’s guests.
*The author is an observer of transportation and logistics for the Hajj pilgrimage
