The 2026 Hajj pilgrimage will present a major transformation through the digitalization of services and the implementation of a fast track system to improve the comfort and efficiency of services for Indonesian pilgrims.
The government, through the Indonesian Ministry of Hajj and Umrah, continues to accelerate service modernization, from the departure process, accommodation, meals, to pilgrim data management.
The Director General of Hajj Services, Ian Heriyawan, stated that improving the quality of Hajj services is focused on speed, accuracy, and pilgrim satisfaction.
“The quality of Hajj services must be based on three main dimensions: service speed, service accuracy, and satisfaction,” said Ian.
He explained that innovations currently being implemented include the digitalization of accommodation services and the implementation of a fast track system in Hajj dormitories to expedite the pilgrim departure process.
In addition, the government is also standardizing consumption services based on Indonesian products with balanced nutritional content and optimizing the use of domestic products.
According to Ian, a digital system is also being implemented in the regular Hajj Pilgrimage Fee (Bipih) payment service by accelerating data verification and strengthening website-based information and SMS blasts.
“The service for transferring portion numbers and Hajj cancellations has also been simplified, ensuring timeliness and transparency of information for pilgrims,” he explained.
Digitalization is also being strengthened through regular updates of pilgrim data to prevent data duplication and ensure timely quota filling.
“Information delivery to pilgrims is also being strengthened through proactive notifications, including payment information, service status, and cancellation refunds,” Ian emphasized.
Service modernization is also evident in the consumption sector for pilgrims in Saudi Arabia. The government, through the Saudi Arabian Hajj and Umrah Management Agency (PPIH), has begun implementing an integrated digital system to monitor food distribution in real time, from delivery and portion counts to hotel service verification.
Indri Hapsari, Head of the Consumption Division at the Saudi Arabian Hajj and Umrah Management Agency (PPIH), stated that digitalization has made food distribution coordination faster and more efficient.
“This year’s consumption data management has begun to be digitally integrated, from distribution and portion monitoring to service verification,” he said.
Mohammad Farid Aljawi, Chairman of the Indonesian Hajj and Umrah Travel Association (Bershatu), assessed that the digitalization of Hajj services for 2026 has brought significant progress.
“Most interestingly, the digitalization of this year’s Hajj season is more systematic, more organized, and faster,” he said.
Farid also assessed that the Nusuk digital system has made transportation, accommodation, and access to the Grand Mosque safer and more organized for Indonesian pilgrims.